When is live customer service available?
A friendly representive is waiting to answer your questions. We're here from Monday till Friday at 09 AM to 5 PM GMT (with the occasional break for holidays, of course).
Do you need support?
When you have questions regarding your ticketing or questions in general to the competitions, please visit the following website: https://www.uefa.com/
We - the Sportnex Team – are responsible for the online store, your orders and the merchandise of UEFA. Give us a call if your question is time sensitive or if you just want to hear a friendly voice. You can reach us by phone at +49-89-552608830.
Can I email my questions or concerns?
Email is the best way to contact us. Just send a message to UEFA-Store@sportnex.de and we'll have an answer for you within 48 hours. For the fastest response, be sure to mention "UEFA.com/store" in the subject line and include your name, telephone number, address, and your order number in the message body.
What is the mailing address?
Please contact us by mail at
Attn: Customer Service
Please address merchandise returns to
IDEAL Pack GmbH
c/o Storage Sportnex GmbH
Do you have a page where I can wade through complex legal jargon?
No business is complete without one. Just take a look at our terms and conditions for all the fine print you can handle.