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When is live customer service available?

    A friendly representive is waiting to answer your questions. We're here from Monday till Friday at 09 AM to 5 PM GMT (with the occasional break for holidays, of course).


How can I get help by telephone?

    Give us a call if your question is time sensitive or if you just want to hear a friendly voice. You can reach us by phone at +49-89-552608830.


Can I email my questions or concerns?

    Email is the best way to contact us. Just send a message to UEFA-Store@sportnex.de and we'll have an answer for you within 48 hours. For the fastest response, be sure to mention "UEFA.com/store" in the subject line and include your name, telephone number, address, and your order number in the message body.


What is the mailing address?

    Please contact us by mail at
    UEFA.com/store
    Attn: Customer Service
    Sportnex GmbH
    Landwehrstraße 37
    80336 Munich

    Please address merchandise returns to
    IDEAL Pack GmbH
    c/o Storage Sportnex GmbH
    UEFA.com/store Returns
    Pfaffenstraße 49
    74078 Heilbronn


Do you have a page where I can wade through complex legal jargon?

    No business is complete without one. Just take a look at our terms and conditions for all the fine print you can handle.