When is live customer service available?
A friendly representive is waiting to answer your questions. We're here from Monday till Friday at 09 AM to 5 PM GMT (with the occasional break for holidays, of course).
How can I get help by telephone?
Give us a call if your question is time sensitive or if you just want to hear a friendly voice. You can reach us by phone at +49-89-552608830.
Can I email my questions or concerns?
Email is the best way to contact us. Just send a message to UEFA-Store@sportnex.de and we'll have an answer for you within 48 hours. For the fastest response, be sure to mention "UEFA.com/store" in the subject line and include your name, telephone number, address, and your order number in the message body.
What is the mailing address?
Please contact us by mail at
Attn: Customer Service
Please address merchandise returns to
IDEAL Pack GmbH
c/o Storage Sportnex GmbH
Do you have a page where I can wade through complex legal jargon?
No business is complete without one. Just take a look at our terms and conditions for all the fine print you can handle.